Question 1

What are your upcoming titles?

Accepted Answer

Upcoming titles will be on posted our websites as well as on our social media channels shortly before release.

Question 2

How do you decide which films get chosen for the Mawu Films label?

Accepted Answer

The rare films from Africa and Latin America that are chosen for the label are decided by the Company Director. All the films that will be released are films that the Company Director has seen and considers of great importance.

Question 3

How do you decide on the special features?

Accepted Answer

The specials are decided upon what material is available to the film.

Question 4

Are all the films you release presented in their original theatrical aspect ratio?

Accepted Answer

Yes, all the film releases are presented in their original theatrical aspect ratio.

Question 5

Are your titles region coded?

Accepted Answer

No.

Question 6

Do the discs you release include English language subtitles?

Accepted Answer

Mawu Films will include optional English language subtitles on all its releases.

Question 7

Do your discs include subtitles in other languages?

Accepted Answer

Where we can, other international languages will be included as subtitles. Please see product page for further details.

Question 8

Do your discs include closed captions or SDH (subtitles for the deaf and hard of hearing)?

Accepted Answer

Yes, some of our discs will include subtitles for the deaf and hard of hearing.

Question 9

How can I suggest a title?

Accepted Answer

You can suggest a title by contacting us at info@mawufilms.com.

Question 10

Do you sell your discs outside Europe and the UK?

Accepted Answer

Currently we only distribute to Europe and the UK.

Question 11

Whom do I contact if I have a problem with my Blu-ray packaging?

Accepted Answer

If you have received an item that has arrived in an unsatisfactory condition, please send photographs of the damage to info@mawufilms.com. We will endeavour to help you within 48 hours.

Question 12

Whom do I contact if I have a technical issue with my Blu-ay disc?

Accepted Answer

Please contact Mawu Films a soon as you become aware of any problem. We might ask you to record a short video demonstrating the technical issue you are experiencing. We will investigate, but note, that any faults must be raised with Mawu Films within the first 6 months after your purchase on the website.

Question 13

Do you have a loyalty program for customers who buy directly from your website?

Accepted Answer

At this moment in time, we do not provide a loyalty program.

Question 14

How do I reach you if I have an order problem or question and I can’t find the answer here?

Accepted Answer

You can reach our customer service department by email. Please contact us at info@mawufilms.com

Question 15

What payment methods do you accept?

Accepted Answer

We take payments via PayPal. You can do this via your PayPal Account or via many common debit and credit cards. A PayPal account is not required to purchase our products.

Question 16

Is it safe to use my credit card on your website?

Accepted Answer

Yes, it is safe to use your credit card. All websites created with Wix come with HTTPS security protocol and are validated with an SSL certificate. You can see that the Mawu Films website site has an SSL certificate as its URL starts with https:// instead of http:// or there is a lock symbol next to your site URL.

Question 17

What is your privacy policy?

Accepted Answer

We take your privacy very seriously. Please read our privacy policy statement on our website to find out more. https://www.mawufilms.com/privacypolicy

Question 18

How do I know if my order has been shipped?

Accepted Answer

We will send you a shipping email confirming that your purchase has been sent.

Question 19

What does it mean when a title is “Out of Print”?

Accepted Answer

This means the Limited Edition has sold out or the licensing on the film has come to an end and you will not be able to purchase it from the website

Question 20

Why are you not producing DVDs?

Accepted Answer

We believe that in order to get the best visual experience out of the restored titles is essential to release to the films in a Blu-ray format.

Question 21

Do all your titles have booklets?

Accepted Answer

Yes, all of the Limited Edition Blu-ray releases will include a booklet. However, the Standard Edition will not.

Question 22

Do all your titles have posters?

Accepted Answer

Yes, all of the Limited Edition Blu-ray releases will contain a copy of the original poster. However, the Standard Edition will not.

Question 23

I have made a mistake, can you help?"

Accepted Answer

If you have made a mistake with your order you can clear in your basket. If the order has already gone through contact Mawu Films at info@mawufilms.com where we will assist you in your order problem.

Question 24

Can I pre-order various titles in one order?

Accepted Answer

No, Mawu Films are currently only releasing one film every couple of months to begin with. The gap between the titles means that there will been no opportunity to pre-order various titles at once.

Question 25

Can I add items to my order?

Accepted Answer

No, once you have placed your order, it is impossible to alter it.

Question 26

Can I combine orders?

Accepted Answer

No, once the order is processed you cannot combine orders.

Question 27

Can I order bulk quantities of your titles?

Accepted Answer

Yes, you can bulk order any of our titles. However, Mawu Films does not offer discount on bulk orders. Contact us if you would like to become a stockist or reseller.

Question 28

When will payment be taken for my order?

Accepted Answer

As all payments are processed via PayPal the money will be taken straight away.

Question 29

How do I cancel an order?

Accepted Answer

Customers can cancel orders from their account before they are transferred to the distribution centre but there is a short window on this. If you are unable to cancel your order via your account, then please contact info@mawufilms.com and we will endeavour to cancel your order as soon as possible, although remember there is no guarantee that Mawu Films will be able to do this in time. If the status in your account reads 'Dispatched' or 'Part Dispatched' it will not be possible to cancel your order. Any orders that have a 'Awaiting Dispatch' status may still be able to be cancelled by contacting info@mawufilms.com but they are most likely being prepared for shipping. All payments received from the customer will be fully refunded upon any successful cancellation. An email notifying that your order has been cancelled will be sent out to you.

Question 30

How do I cancel a pre-order?

Accepted Answer

Customers can cancel pre-orders from within their account.

Question 31

What is your returns policy?

Accepted Answer

If the item(s) in your order arrives damaged in transit or does not match the item(s) you placed in an order, you may return the item(s) to us within 14 days after delivery.

FAQ

Frequently asked questions