Frequently asked questions

Upcoming titles will be on posted our websites as well as on our social media channels shortly before release.

The rare films from Africa and Latin America that are chosen for the label are decided by the Company Director. All the films that will be released are films that the Company Director has seen and considers of great importance.

The specials are decided upon what material is available to the film.

Yes, all the film releases are presented in their original theatrical aspect ratio.

No.

Mawu Films will include optional English language subtitles on all its releases.

Where we can, other international languages will be included as subtitles. Please see product page for further details.

Yes, some of our discs will include subtitles for the deaf and hard of hearing.

You can suggest a title by contacting us at info@mawufilms.com.

Currently we only distribute to Europe and the UK.

If you have received an item that has arrived in an unsatisfactory condition, please send photographs of the damage to info@mawufilms.com. We will endeavour to help you within 48 hours.

Please contact Mawu Films a soon as you become aware of any problem. We might ask you to record a short video demonstrating the technical issue you are experiencing. We will investigate, but note, that any faults must be raised with Mawu Films within the first 6 months after your purchase on the website.

At this moment in time, we do not provide a loyalty program.

You can reach our customer service department by email. Please contact us at info@mawufilms.com

We take payments via PayPal. You can do this via your PayPal Account or via many common debit and credit cards. A PayPal account is not required to purchase our products.

Yes, it is safe to use your credit card. All websites created with Wix come with HTTPS security protocol and are validated with an SSL certificate. You can see that the Mawu Films website site has an SSL certificate as its URL starts with https:// instead of http:// or there is a lock symbol next to your site URL.

We take your privacy very seriously. Please read our privacy policy statement on our website to find out more. https://www.mawufilms.com/privacypolicy

We will send you a shipping email confirming that your purchase has been sent.

This means the Limited Edition has sold out or the licensing on the film has come to an end and you will not be able to purchase it from the website

We believe that in order to get the best visual experience out of the restored titles is essential to release to the films in a Blu-ray format.

Yes, all of the Limited Edition Blu-ray releases will include a booklet. However, the Standard Edition will not.

Yes, all of the Limited Edition Blu-ray releases will contain a copy of the original poster. However, the Standard Edition will not.

If you have made a mistake with your order you can clear in your basket. If the order has already gone through contact Mawu Films at info@mawufilms.com where we will assist you in your order problem.

No, Mawu Films are currently only releasing one film every couple of months to begin with. The gap between the titles means that there will been no opportunity to pre-order various titles at once.

No, once you have placed your order, it is impossible to alter it.

No, once the order is processed you cannot combine orders.

Yes, you can bulk order any of our titles. However, Mawu Films does not offer discount on bulk orders. Contact us if you would like to become a stockist or reseller.

As all payments are processed via PayPal the money will be taken straight away.

Customers can cancel orders from their account before they are transferred to the distribution centre but there is a short window on this. If you are unable to cancel your order via your account, then please contact info@mawufilms.com and we will endeavour to cancel your order as soon as possible, although remember there is no guarantee that Mawu Films will be able to do this in time. If the status in your account reads 'Dispatched' or 'Part Dispatched' it will not be possible to cancel your order. Any orders that have a 'Awaiting Dispatch' status may still be able to be cancelled by contacting info@mawufilms.com but they are most likely being prepared for shipping. All payments received from the customer will be fully refunded upon any successful cancellation. An email notifying that your order has been cancelled will be sent out to you.

Customers can cancel pre-orders from within their account.

If the item(s) in your order arrives damaged in transit or does not match the item(s) you placed in an order, you may return the item(s) to us within 14 days after delivery.