FAQ
Please contact Mawu Films a soon as you become aware of any problem. We might ask you to record a short video demonstrating the technical issue you are experiencing. We will investigate, but note, that any faults must be raised with Mawu Films within the first 6 months after your purchase on the website.
Yes, it is safe to use your credit card. All websites created with Wix come with HTTPS security protocol and are validated with an SSL certificate. You can see that the Mawu Films website site has an SSL certificate as its URL starts with https:// instead of http:// or there is a lock symbol next to your site URL.
Customers can cancel orders from their account before they are transferred to the distribution centre but there is a short window on this. If you are unable to cancel your order via your account, then please contact info@mawufilms.com and we will endeavour to cancel your order as soon as possible, although remember there is no guarantee that Mawu Films will be able to do this in time. If the status in your account reads 'Dispatched' or 'Part Dispatched' it will not be possible to cancel your order. Any orders that have a 'Awaiting Dispatch' status may still be able to be cancelled by contacting info@mawufilms.com but they are most likely being prepared for shipping. All payments received from the customer will be fully refunded upon any successful cancellation. An email notifying that your order has been cancelled will be sent out to you.




